Payment and Dispatch

Kenpost is primarily a digital platform. Unless expressly agreed otherwise, the service is provided electronically and no physical shipment takes place. This page explains the typical billing and delivery logic for access, labels, balances and invoice documents.

1. Prices and Billing Basis

The applicable prices result from the offer accepted by the customer, the live checkout flow, the customer account or an individual commercial agreement. Depending on the customer setup, customer-specific pricing may apply to label products, balances or service packages.

2. Payment Methods

The payment methods available to you are shown during checkout, in the customer area or in the individual commercial agreement. Depending on the setup, payment may be handled by invoice, direct billing workflow, connected checkout infrastructure or another payment method displayed before the order is finalized.

3. Due Date and Invoice Delivery

Unless otherwise agreed, payment becomes due immediately upon completion of the purchase or according to the due date shown on the invoice. Invoice records are generally made available digitally, for example within the account area or by electronic transmission.

4. Digital Provision of Services

After successful payment, approval or manual allocation, Kenpost may provide digital performance such as:

• Activation of customer access or booked service scope.
• Availability of purchased balances or label quantities.
• Electronic shipping labels, archives and downloadable shipment artifacts.
• Invoice PDFs and related commercial documents.

Digital provision usually takes place without undue delay. However, timing may depend on technical onboarding, carrier availability, integration health, account verification or internal risk checks.

5. No Physical Dispatch Unless Separately Agreed

Kenpost normally delivers digital outputs such as PDFs, archives, downloads or account-based access only. If physical goods or individually negotiated offline deliverables are offered in exceptional cases, the applicable shipping conditions, delivery times and transport costs will be communicated separately in the order flow or in the underlying offer.

6. Operational Preconditions and Delivery Limits

Digital delivery of labels or shipment artifacts may be blocked or delayed where operational safeguards apply.

• Required sender or account data is incomplete.
• Recipient address data is missing or invalid.
• A duplicate shipment must be prevented.
• A connected store, carrier or marketplace API is temporarily unavailable.
• Manual review is needed for special address or compliance scenarios.

7. Cancellations and Credit Returns

If a shipment is canceled in an eligible state, credits may be restored according to the platform logic and carrier rules. Restorations can be made to the customer stock or, where operationally required, to an admin-managed stock. Once a label or digital service has been fully consumed, a refund or reversal may be excluded.