AGB

These General Terms and Conditions govern the use of the Kenpost website and platform. They were written for a multi-channel shipping and label management product for sellers and operations teams, and should be reviewed against the operator's final business model before public launch.

General Terms and Conditions

Kenpost is a digital platform for connecting sales channels, synchronizing orders, creating shipping labels, managing balances and label inventory, generating invoices and operating administrative shipping workflows. These Terms apply to the marketing website, trial access, customer accounts and paid platform services unless a separate written agreement, order form or enterprise contract provides otherwise.

1. Scope of Application

These Terms apply to all uses of the Kenpost platform by visitors, prospective customers and registered users. Kenpost is aimed primarily at commercial sellers, operational teams and service providers. If a contract is concluded with a consumer, mandatory consumer protection rules remain unaffected and take precedence where required by law.

2. Contract Conclusion and Access

A contract may be concluded through account registration, an accepted offer, an order form, a checkout flow or explicit written confirmation. The provider may refuse activation if onboarding data is incomplete, if the requested use is unlawful, or if technical or compliance checks show that the requested setup cannot be supported safely.

3. Subject Matter of the Service

Depending on the booked scope, Kenpost may provide access to the following functions:

• Store and marketplace connections for supported channels.
• Order synchronization and shared order visibility.
• Single and bulk shipping label creation.
• Manual shipment and manual label workflows.
• Label inventory, balances, archives and downloadable outputs.
• Invoice visibility, billing records and purchase history.
• Administrative tools for pricing, stock, logs and issue handling.

4. Customer Obligations

The customer is responsible for ensuring that all data submitted to Kenpost is correct, complete and lawful.

• Account, sender, marketplace and order data must be kept accurate and up to date.
• Login credentials and marketplace API credentials must be protected against unauthorized access.
• The customer must have a valid legal basis for transmitting personal data to Kenpost.
• The customer must comply with carrier, marketplace and applicable export, customs and shipping rules.
• The customer may not attempt to bypass validation, duplicate-shipment prevention or credit rules.

5. Prices, Billing and Balances

Applicable prices result from the customer account, the checkout flow, an accepted quotation or an individual commercial agreement. Customer-specific pricing may be used. Invoices are usually provided in digital form within the customer area or by electronic delivery. Label balances, credits or purchased quantities are added only after successful payment, approved billing or an agreed manual allocation.

6. Service Availability and Technical Changes

The provider aims for a stable and secure service but does not guarantee uninterrupted availability. Temporary restrictions may occur because of maintenance, security updates, carrier API changes, marketplace connection issues, hosting incidents or other technical dependencies. The provider may adapt workflows, interfaces and features where this is necessary for security, legal compliance or product improvement.

7. Cancellations, Refunds and Credit Reversals

Whether a shipment can be canceled or a credit can be restored depends on the processing status, the relevant carrier rules, connected platform rules and the technical state of the shipment artifact. In eligible cases, credits may be returned to the customer balance or, where operationally necessary, to an admin-managed stock. There is no automatic entitlement to a reversal where the service has already been fully rendered or the connected carrier rejects the cancellation.

8. Intellectual Property and Usage Rights

All rights in the website, the platform, the source code, the documentation, the structure of the workflows and the underlying branding remain with the provider or its licensors. The customer receives a non-exclusive, non-transferable right to use the platform within the agreed scope for its own business operations.

9. Liability

The provider is liable without limitation in cases of intent, gross negligence, injury to life, body or health, and where liability is mandatory under applicable law. In cases of ordinary negligence, liability is limited to breaches of essential contractual obligations and to the foreseeable damage typical for this type of contract. Liability for indirect damage, lost profits or purely consequential losses is excluded to the extent permitted by law.

10. Data Protection and Confidentiality

The processing of personal data is governed by the Privacy Policy. Both parties must handle confidential business and operational information with appropriate care. The customer remains responsible for the lawful collection and transmission of order, recipient and marketplace data to the platform.

11. Term and Termination

Unless a fixed term or notice period is agreed separately, the contractual relationship runs for an indefinite period and may be terminated by either party in text form with reasonable notice. The right to terminate for cause remains unaffected, in particular in cases of serious payment default, unlawful use, abuse of the platform or material security risks.

12. Final Provisions

German law applies, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. If the customer is a merchant, legal entity under public law or special fund under public law, the place of jurisdiction is the provider's registered seat, unless mandatory law states otherwise. If any provision of these Terms is invalid, the remaining provisions remain unaffected.